I got a call from J R Putnam that it was time for someone to come out and check my A/C system. (They did the same thing 6 months ago to check the heater). Kyle came both times. He is extremely competent and explains everything to me. He tells me the status of each part and when it should be replaced. I had one part that needed replacement (which I got at a discounted price since I belong to the biannual checks program). Kyle shows me everything and when he goes in the attic he takes pictures on his phone. The price is very reasonable for the overall service and I feel I am getting excellent service and advice. I would recommend this company with no reservations.