At J.R. Putman, We Strive to Meet Your Expectations Right From the Beginning
We understand the trust you place in us, and we take it seriously. When you choose J.R. Putman, you can be confident in a job done right – guaranteed.
100% Satisfaction Guarantee
We agree to accept personal responsibility for your 100% satisfaction with the operation of the equipment we provide to you. During the first year, if you are dissatisfied with the performance of your equipment, we will promptly correct the problem. If the unit is still not operating at manufacturer’s standards (as verified by manufacturer representative), we will remove the system and refund your money in full. This guarantee applies only to complete systems (such as furnace, evaporator coil and condenser) installed on the same date and does not apply to any partial system installations.
$500 No-Frustration Guarantee
If your system breaks down within the first two years and we don’t come out within 24 hours and repair it, we’ll bring you a check for $500!
“Apples to Apples” Lowest Price Guarantee
If you find a lower price for the exact same thing “Apples to Apples” we will match the price or refund the difference!
“No Lemon” Guarantee
If your compressor fails twice within the first five years, or your heat exchanger fails within the first 10 years, we will replace the failed piece of equipment, not just the part!
Property Protection Guarantee
If we damage your property, you choose the expert to repair it and we will pay for it. If it can’t be repaired, we will replace it!
We guarantee your system will be able to maintain 75 degrees during the summer and 72 degrees during the winter time at the thermostat or we make necessary adjustments for you until it happens. (System must be maintained under a Club Membership.)